WebUI logins fail to complete

Incident Report for InfluxDB Cloud

Resolved

This incident has been resolved.

Posted Apr 17, 2020 - 05:21 UTC

Update

This issue has been resolved. Users should be able to log in to the Cloud 2 service.

Posted Apr 17, 2020 - 05:20 UTC

Update

We have identified the fix, and are deploying it to our production servers.

Posted Apr 17, 2020 - 05:09 UTC

Identified

We have identified the cause of the login looping. A fix is rolling out now.

Posted Apr 17, 2020 - 03:46 UTC

Investigating

Interactive logins to the web interface are malfunctioning.

Posted Apr 17, 2020 - 03:31 UTC

This incident affected: AWS: Oregon, US-West-2-1 (Web UI), AWS: Frankfurt, EU-Central-1 (Web UI), and Google Cloud: Iowa, US-Central (Web UI).