Service Outage

Incident Report for InfluxDB Cloud

Resolved

This incident has been resolved.
Posted Sep 24, 2020 - 23:23 UTC

Monitoring

Service has been restored. We are monitoring the environments.
Posted Sep 24, 2020 - 22:51 UTC

Update

Service has been restored. Monitoring.
Posted Sep 24, 2020 - 22:07 UTC

Investigating

We are continuing to investigate this issue.
Posted Sep 24, 2020 - 22:05 UTC

Identified

We have applied fixes to all production environments. us-west is operational, but may remain in a degraded state temporarily.
Posted Sep 24, 2020 - 21:39 UTC

Update

We are continuing to investigate this issue.
Posted Sep 24, 2020 - 21:37 UTC

Update

We have regained service availability in Azure us-east and gcp us-central regions
Posted Sep 24, 2020 - 21:23 UTC

Update

We are continuing to investigate this issue.
Posted Sep 24, 2020 - 21:22 UTC

Update

We are continuing to investigate this issue.
Posted Sep 24, 2020 - 21:02 UTC

Investigating

We are investigating reported outages related to API calls and using the UI
Posted Sep 24, 2020 - 20:44 UTC
This incident affected: Cloud Serverless: AWS, US-West-2-1 (Web UI, API Writes, API Queries, Tasks, Compute), Cloud Serverless: AWS, EU-Central (Web UI, API Writes, API Queries, Tasks, Compute), and Cloud Serverless: Azure, W. Europe (Web UI, API Writes, API Queries, Tasks, Compute).