Data Explorer and unauthorized access errors reported in Azure us-east-1

Incident Report for InfluxDB Cloud

Resolved

Due to some issues we were seeing with our underlying datastore it was causing tasks (the upstream service) to be unhealthy. We’ve since restarted the task service, and we seem to be all the way recovered.

Posted Dec 16, 2022 - 17:41 UTC

Update

We have taken some additional action and now we can confirm tasks are catching up. We will continue monitoring.

Posted Dec 16, 2022 - 16:50 UTC

Monitoring

Problems with our metadata storage have caused an elevated error rate and task execution is behind schedule. A fix has been deployed and delayed tasks are catching up. We are monitoring the recovery.

Posted Dec 16, 2022 - 16:16 UTC

Investigating

We are currently investigating this issue.

Posted Dec 16, 2022 - 15:12 UTC

This incident affected: Azure: Virginia, East US (Web UI, API Queries).